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Response Genie

Privacy Policy

Last updated: 2 February 2026

ResponseGenie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how GB MEDIA LTD collects, uses, and safeguards your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are GB MEDIA LTD, a company registered in England and Wales.
Company Number: 16873875
Registered Office: 3rd floor, 86-90, Paul Street, London, EC2A 4NE
Email: [email protected]

For the purpose of the UK GDPR, we are the Data Controller of your personal information.

2. Information We Collect

We may collect and process the following data about you:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, email address, and telephone numbers.
  • Transaction Data: Details about payments and services you have purchased from us.
  • Technical Data: IP address, login data, browser type and version, time zone setting, and operating system.
  • Usage Data: Information about how you use our website and services (including call logs and transcripts if you use our AI receptionist services).

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform the contract we are about to enter into or have entered into with you (providing AI receptionist services).
  • Where it is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) and your interests and fundamental rights do not override those interests.
  • To comply with a legal or regulatory obligation.

4. AI Voice Data & Call Recordings

As part of our Service, we process audio data and call transcripts. This data is:

  • Processed Securely: Transmitted via encrypted channels.
  • Stored Temporarily: Retained only as long as necessary to provide the service or as configured in your account settings.
  • Not Used for Training: We do not use your proprietary call data to train public AI models without your explicit consent.

5. Data Sharing

We may share your personal data with:

  • Service providers acting as processors who provide IT and system administration services (e.g., Vapi.ai for voice processing, Supabase for database hosting).
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities.

6. International Transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the specific safeguards approved by the UK Government is implemented.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]
Address: GB MEDIA LTD, 3rd floor, 86-90, Paul Street, London, EC2A 4NE